Customer Information
Art Attack web and graphic design | sydney australia
Our Commitment (What you can expect from us)
- To act with honesty and integrity, be friendly, helpful and courteous, and treat all clients, small and large, as valued customers.
- To provide a first class design service that is tailored to meet your individual needs. We will endeavor to always find the best solution or options for you at a fair price and not try to sell you any product or service that will not benefit your business.
- We will do our utmost to set the industry standard for web and graphic design services, providing our customers with the latest information and products through ongoing training, research and information of all our team. We will take the time to give you all the information you need before making your decision.
- We will work hard to understand your needs, give you honest and objective feedback on your proposals and aim to provide as clear, accurate and complete a picture as possible of what is involved with your project.
- To ensure all aspects of our work are of the highest possible standard and all our team are responsible and accountable for the quality of their work.
- We will treat what you tell us with the strictest confidence and will not pass on your information to any other organisation without your consent.
- We will provide you with a project manager who will be personally responsible for your project, communicate with you regularly and keep you informed of progress.
- We will communicate in plain language and respond to all communications in a timely manner. We will endeavor to answer all phone and email queries as soon as possible and no later than the next working day.
- We will aim to resolve any issue quickly and simply, and treat any complaints seriously. We will actively seek feedback from our clients in order to constantly improve our service and products.
What Art Attack expects of our clients
Information
- To give us as much information as possible about your project up front so that we are able to give you the most accurate possible quote and advice. We would appreciate you taking the time to complete our Planning Guide and are also happy to discuss your needs further in person or over the phone.
Quotes and Payment
- Once you receive your quote after our intitial discussions, please review it to ensure we have properly understood your requirements. If you have any queries, please contact us immediately to discuss. If you are happy with your quote and wish to proceed, please read the Terms and Conditions attached carefully, sign the Client Approval supplied and send back to us via mail or fax as indicated.
- Once we receive your signed approval, we will send you an invoice for the initial deposit, normally 50% of the agreed total. Once this payment has been received, we will be able to begin work on your project. As outlined in our Terms and Conditions, a second payment is usually due upon sign off of your design, with the final payment upon project completion before copyright is transferred to you and/or your website goes ‘live’, your print material can be collected or your completed files sent to you.
Text and Images
- The client is expected to supply the text for their website in text file format at the start of the project as well as graphics (logos, images, etc.) to be used. It is essential that this be supplied before the site design begins. Text should be as close as reasonably possible to final format, with accuracy of content, spelling and grammar checked beforehand and little or no formatting (this includes text taken from previous websites). Art Attack assumes all written content adheres to copyright laws.
- Images for both web and print projects are also expected to be supplied before work begins, except where assistance is sought from Art Attack with selecting stock photography. Images should be supplied in the highest resolution electronic format possible, i.e. logos/images in original Illustrator/Photoshop format, or hi-res JPEG files (300 dpi). Art Attack assumes that all correct permissions have been sought and/or royalties paid for images used.
Project Timeframes, Structure and Changes
- Once we have agreed upon a timeframe, both parties need to work towards meeting this. We will do our utmost to meet our agreed deadlines for you, but we do expect clients to respond to requests for information or work for review in a timely manner. Any delays in you supplying content, reviewing drafts, etc. from that agreed are likely to cause delays in your final deadline. In extreme cases where a client delays a project without reasonable cause, Art Attack reserves the right to deem a project complete, as outlined in our Terms and Conditions.
- If the structure of your project changes or you request additional work (as agreed), such as more than two sets of drafts/author’s corrections during development, the initial quote will be reviewed to incorporate this additional work. We will advise you and seek your agreement before proceeding with any work that will incur additional charges.
- Once a website has been given final approval by the client and is ‘live', Art Attack will be required to charge an additional fee for any further changes unless a maintenance agreement is in place.
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